First payment — 14-day money-back
If you are not happy with your subscription, ask for a refund within 14 days of your first payment and we will refund it in full. No reason needed. This applies once per person.
Yearly renewals
If your yearly plan renews and you did not mean it to, ask within 14 days of the renewal charge and we will refund it in full, provided you have not generated or shared a tax pack since the renewal.
Monthly plans
Monthly payments after the first are not refunded for partly used months. Cancelling stops the next charge, and you keep full access until the end of the month you have paid for.
When we always refund
Whatever the timing, we refund you if:
- you were charged twice or charged the wrong amount;
- enMoney had a major failure we could not fix within a reasonable time;
- we close your account for a reason other than your breach of the Terms, or stop offering enMoney (refund of the unused part of the period);
- you cancel after we notify a price rise or a materially worse change to the Terms, as described in the Terms.
How to ask
Email support@enmoney.app from the address on your account, or use the link in your receipt. Refunds go back to the original card through Stripe, usually within 5–10 business days.
Your consumer rights
This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded.